Jan. 20, 2014
The largest hotel in Hévíz in the four-star superior category, the NaturMed Hotel Carbona has won the title of “Hotel of the Year”, issued this year for the first time. The joint prize of the Association of Hungarian Hotels and Restaurants and Hungarian Tourism PLC. was awarded in consideration of the financial results as well as criteria affecting the quality of service.
For its performance achieved in the year 2013, the NaturMed Hotel Carbona in Hévíz has received the “Hotel of the Year” prize and the accompanying challenge cup in the four-star superior category, in the provincial hotels section. The tribute was awarded by the jury of five professionals on the basis of a consideration of several criteria: Carbona’s income indices, the use of innovative, successful methods, the quality of services, and the hotel’s motivational policy extending to its employees all achieved high points in the total.
On being presented with the award, Attila Tapodi, general manager of NaturMed Hotel Carbona appointed in January stated “The »Hotel of the Year« prize is a further important response, indicating that the profession as well as national guests value quality spa hotel services”. The hotel manager added: “With the constant development of our Carbona medicinal services and an increase in the role of disease prevention, we will continue to support the domestication of high quality spa culture in this country in the future too.”
Besides the submitted competition materials, the jury also took into consideration the opinions of guests, as well as the experiences gathered with the method known as mystery shopping (during which the tester did not reveal his identity to the hotel), alongside paying personal visits.
The Association of Hungarian Hotels and Restaurants first announced the competition to its member hotels possessed of a Hotelstars classification. At the prize presentation ceremony held on 17 January, the hotel was represented by the present general manager of NaturMed Hotel Carbona, as well as the previous one, Dr. Ferenc Lukács.
NaturMed Hotel Carbona**** superior
The NaturMed Hotel Carbona in Hévíz is a popular spa and wellness hotel possessed of great traditions. With its 261 rooms, more than 1000 square metres of bathing complex, as well as a complement of 230 staff, it is one of the most significant players in the hotel industry of the Transdanubia and Balaton region. The Hotel Carbona was awarded a Tourism Quality Prize in 2011 for its quality services, it won the European Health Spa Award in 2012, and in 2013, as the only hotel, it was granted the Hungarian Product Blue Ribbon for the second time. The Carbona has won the AHHR and Hungarian Tourism PLC. “Hotel of the Year” prize in the four-star superior category on the basis of its 2013 results.